Our orders leave the warehouse during the next 24 from their process. The delivery time for national shipments is from 24h to 72 hours from dispatch. For international shipments from 3 to 6 business days from dispatch. In the period of sales and promotions, the delivery time may be longer than usual. As soon as your order leaves our warehouses, we will inform you by email.
The delivery time for orders placed from Monday to Friday before 12 noon (CET) will be 1 working day for urgent deliveries. If orders are placed after 12 noon (CET), on weekends or holidays, delivery will be delayed one more day.
Rita will accept returns and exchanges for garment orders for refund or exchange in their original condition within 14 days of receiving your order. Returned items must also include the original box with the original tags attached. Items with any signs of wear will not be accepted for return or exchange.
We will process the refund within 14 days of receipt of the returned items. The refund will be processed for the full amount of the order.
If you would like to exchange your purchase for an alternative size, please email firstname.lastname@example.org iinforming us your order number and what item you want to return or exchange.
Returned items must be in the same condition as when you received them.
As soon as we receive your package, we will check the status of the items and make the change of size or refund of the returned garments.
The term for reimbursement can range from 3 and 12 business days since we receive your return in our warehouses. As soon as we verify the status of the returned items, we will send you an email to inform you. Remember that the payment will be made in the same payment method used in the purchase.